Your information should be handled with care too.

1. Who this notice applies to

This notice applies to website visitors, prospective patients and patients who contact Dr Nazneen Ebrahim Medical & Wellness through the website, email, telephone or linked communication channels.

Clinical records created during healthcare delivery are subject to additional professional, ethical and legal duties relating to confidentiality, record keeping and healthcare practice.

2. What information may be collected

Depending on how you interact with the practice, information may include:

• your name and contact details;
• appointment or enquiry information;
• medical-aid or billing information where relevant;
• information you voluntarily provide in an email, message, telephone call or form;
• technical information generated when browsing the website, such as device or browser information where applicable.

Please avoid sending unnecessary sensitive medical information in an initial website or WhatsApp enquiry. A formal clinical consultation is the appropriate place for detailed medical history where possible.

3. Why information may be processed

Personal information may be used to respond to enquiries, arrange appointments, communicate about care, manage billing or administration, provide healthcare services, comply with legal and professional obligations, and maintain the security and functionality of the website and practice systems.

4. Special personal information and health information

Health information is sensitive personal information. Where it is processed as part of healthcare delivery, the practice will handle it in accordance with applicable law, professional confidentiality duties and appropriate security safeguards.

5. Sharing information

Personal information should only be shared where there is a lawful and appropriate reason. Depending on the patient’s care and instructions, this may include healthcare providers, laboratories, medical schemes, billing or administrative service providers, technology providers, or authorities where disclosure is legally required.

Information should not be sold to advertisers.

6. Security

Reasonable administrative, technical and physical safeguards should be used to reduce the risk of unauthorised access, loss, misuse or disclosure. No electronic system can be guaranteed to be completely risk-free.

7. Retention

Personal information should not be kept longer than is reasonably necessary for the purpose for which it was collected, except where longer retention is required by law, professional record-keeping duties, contractual requirements or legitimate clinical and administrative needs.

8. Your privacy rights

Subject to applicable law, you may have rights to request access to personal information held about you, ask for inaccurate information to be corrected, object to certain processing, and raise a complaint about how your information has been handled.

For privacy-related queries concerning the practice, contact info@drnazneenebrahim.com.

You may also contact or lodge a complaint with the South African Information Regulator. Visit inforegulator.org.za for current official information.

9. Third-party services and links

The website may link to third-party services such as WhatsApp, Google Maps or other external platforms. Their own privacy terms apply when you use those services.

10. Changes to this notice

This notice may be updated as the website, practice systems or legal requirements change. The version displayed on this page is the current website notice.

Last updated: 7 November 2026.